DonorDock data centers maintain compliance certification across the industry's most rigorous frameworks, including PCI DSS for payment card security and SOC 2 Type II for organizational controls.
Every online donation processed through DonorDock is encrypted end-to-end with TLS 1.2+, and credit card data is tokenized by Stripe — meaning sensitive payment details never touch DonorDock servers. Compliance isn't an add-on; it's built into the platform from day one.
View the security page for 3rd party validations.
Unlike platforms that store all customers in a single shared database, every DonorDock organization gets its own isolated database instance. Your donor records, gift history, and communications are never co-mingled with another nonprofit's data.
This architecture means stronger data privacy, faster queries, and the peace of mind that a breach at another organization can never expose your information.
DonorDock runs on enterprise-grade cloud infrastructure with point-in-time replication to geographically separate data centers. If a primary region experiences an outage, your data and services can be restored with minimal downtime.
Automated backups run continuously, so you're never more than minutes away from a full recovery point. Your team keeps fundraising — even when the unexpected happens.
DonorDock maintains a comprehensive, documented disaster recovery plan that covers natural disasters, hardware failures, cyber incidents, and human error. The plan is tested and updated regularly to ensure recovery time objectives (RTO) and recovery point objectives (RPO) stay within acceptable thresholds.
In practice, this means your donor data is recoverable in virtually any scenario — and your team is never left without access to the tools you depend on for fundraising.
Is DonorDock PCI compliant?
Yes. DonorDock's payment infrastructure is PCI DSS compliant, and all credit card processing is handled by Stripe, a certified PCI Level 1 service provider. Sensitive card data is tokenized and never stored on DonorDock servers.
Is my nonprofit's data kept separate from other organizations?
Absolutely. Every DonorDock customer has a dedicated, isolated database. Your donor records, gift history, and communications are never shared or co-mingled with another organization's data.
What happens if there's a server outage?
DonorDock uses multi-region cloud infrastructure with automated failover. If a primary data center goes down, services are restored from a replicated backup region with minimal interruption.
Does DonorDock have a disaster recovery plan?
Yes. DonorDock maintains a documented and regularly tested disaster recovery plan covering natural disasters, hardware failures, and cyber incidents, with defined recovery time and recovery point objectives.
Does DonorDock encrypt data in transit and at rest?
Yes. All data in transit is protected with TLS 1.2+ encryption, and data at rest is encrypted using AES-256 within the cloud infrastructure. Your donor information is protected at every stage.
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