DonorDock's CRM and eTapestry have many of the same features within their platforms. While DonorDock is designed to help you manage donors, accept donations, and develop long-term relationships, eTapestry focuses on the management and outreach piece. You need to purchase a separate platform to accept online donations.
When compared, DonorDock outperforms eTapestry on price, ratings, and customer support.
DonorDock's system is simple enough for your whole team to use, and powerful enough to help you take your nonprofit to the next level. Many users say that eTapestry is complex to learn, clunky and outdated feeling, and is incredibly expensive.
Because eTapestry requires nonprofits to buy two different software to do the same task as DonorDock, it is a bit clunkier to integrate, costs more, and some users say it results in lost data.
A standout feature that DonorDock offers is the ActionBoard® which helps you keep all your tasks and to-dos in one place. Smart Nudges remind you when it is time to take action with specific donors. You can customize which actions you are alerted to, so you are prioritizing what is important to your nonprofit.
eTapestry lets you set up custom fields within their CRM. For some nonprofits this is essential, but for many, DonorDock’s badge and gift system meets their needs without the added complexity and maintenance that custom fields can create.
Interested in learning how easy it is to migrate your data from eTapestry to DonorDock? You can read more here.
Want to learn more about DonorDock? Schedule a Demo
Overall, DonorDock receives significantly higher online ratings than eTapestry in every category.
DonorDock is more affordable than eTapestry, while also including best-in-class features, integrations, award-winning usability, and top-rated support.
"Blackbaud eTap was not easy to use and utilized the software benefits. The email marketing was outdated. The customer service was poor."
"To me, it seemed that the interface was not user-friendly, and was very "clunky". I found it cumbersome to pull reports, and decipher our own data."
"I like the technical people on the phone.....but I wish the software was more intuitive so that I didn't need to call them so much."
"It's like adding a fundraising teammate!"
"DonorDock has cut hours of my work organizing donor data!"
"We have some administrative staff who don't feel like they are great with technology, but they quickly adapted to DonorDock... DonorDock is the best donor database we have used!"