No. DonorDock does not charge a platform fee for gifts received through online donations. Online Gifts are processed securely via PayPal or Stripe, and their normal credit card fees apply - (typically 2.2% + .30 cents)
DonorDock online giving pages and forms integrate with Paypal and Stripe to process credit card gifts. When you receive a gift through your DonorDock form, that donation will be reflected in your Stripe or PayPal account, and will automatically be tracked in DonorDock.
The Stripe and Paypal integrations sync gifts received in the future. During your onboarding, we can also help you import past gifts from Paypal or Stripe to ensure they're in your new system.
Zapier is a tool that makes it easy to connect thousands of tools together, including DonorDock. Many of the tools you use are already linkable to DonorDock via Zapier. Zapier is a free tool, with premium subscription options available for those that need advanced features.
Your DonorDock subscription includes access to the DonorDock Zapier connector, allowing you to link up data between tools. If you're not yet a DonorDock user, and would like to learn more about the Zapier integration, contact the sales team, or sign up for a demo.
It’s easy - and we're proud of that! DonorDock is designed to make transferring your data simple and reliable. We provide personalized instructions and support, a DIY spreadsheet, and we'll even personally guide you through the upload process.
If you're ready to purchase and get started, get started here. If you'd like to learn more, sign up for a demo.
Yes. DonorDock donation pages are compatible with any website. and can be embedded as "in page" forms on most websites. Common compatible platforms include Wordpress, Wix, Squarespace, Mailchimp, Godaddy, Webflow, Drupal, Weebly, and more. Linking DonorDock giving pages to your website does not require special technical skills, and during your onboarding, we'll share resources and help to link online giving to your website easily.
We would love to answer any questions you have as you're evaluating DonorDock.
Contact us to get your questions answered, or sign up for a demo.
Check out the knowledge base section on integrations, or contact support.
Yes! When you sign up for DonorDock, you'll get access to an onboarding expert who is assigned specifically to you and your organization. They'll help you transfer contacts and data from previous systems, and get you up and running quickly.
We know that you'll have a better experience and get more value from DonorDock when you're supported during onboarding, and customers love the process - DonorDock was voted "Easiest to Setup" nonprofit software by the leading nonprofit software review website.
The cost of onboarding varies by plan. with additional options available based on your specific needs. We've designed DonorDock to be intuitive and easy to use, but we also we understand that setting up and learning a powerful software tool can be complex.
The one-time setup cost covers the support you need to get up and running quickly and some necessary technical setup, including help with emails, data migration, general orientation, and more.
If you’re concerned that you won’t be able to afford setup, contact us and we'll be happy to work something out.
Additional training and consulting is also available for those that are interested, though most organizations find that they don't require additional help beyond what is included.
No. You can cancel at any time (and export all your data) if you find that DonorDock isn't right for your organization. And you won't be charged for an additional term beyond what you've already paid for, or incur any cancelation fees. More than 99% of organizations renew their subscription each year.
DonorDock also offers a 90 day money back guarantee - if for any reason you discover DonorDock is not a good fit in the first 90 days, we'll give you all your money back.
We recommend starting with the Essentials plan. If you need more than 10,000 emails per month you can upgrade to Professional or Enterprise at any time.
Yes. You can manage your subscription within DonorDock, including cancelling at any time.
If you ever decide that DonorDock is not the best platform for your organization, simple click the cancel button in the application. You’ll be able to export your data before you go.
We know you'll love DonorDock, so we offer a 90 Money Back Guarantee - if for any reason you find DonorDock does not meet your needs, we'll give you all your money back!
We take security seriously at DonorDock. Our servers are hosted in a world class data center that is protected by 24 hour security. We’ve partnered with Microsoft to provide you with world class enterprise level security. You also own all your data. We don't sell your data.
In summary, your data is safe, secure, and yours. Here's our Privacy Policy if you'd like more detailed information.
DonorDock accepts all major credit and debit cards. Need to pay a different way? Contact us and we'll be happy to work something out.
DonorDock uses an automated billing system and can be billed monthly or annually. When activating the product you can choose your billing option. You will be billed on the same day of each month if you choose monthly, or the same date the next year if you choose annually. You can view your billing history and change your credit card on file at anytime within DonorDock.
You can integrate 1000s of other tools, apps, and software, through our Zapier connector. Our Zapier connector is included at no charge at the Essentials tier and above.
Learn more about how integrations work.
We would love to get you an answer. To get your questions answered, you can:
Yes. If you'd like to try DonorDock before you purchase, you can request a free trial, or just contact us and ask. No credit card required.
While we prefer our automated credit-card based billing, we do have the option of invoicing you. With the invoicing option we only invoice annually and your subscription will be activated upon receipt of your payment. You will automatically be invoiced the following year, unless you cancel prior to the renewal date. All invoices are due upon receipt.
No. Every pricing plan offers unlimited contacts, and your cost wont grow over time as you add new contacts.
Yes. You can easily access a mobile friendly version of DonorDock on iPhone and Android devices. No need to download an app, just visit donordock.com from any mobile device.
Maybe. Whether DonorDock can replace your nonprofit's email marketing subscription depends on what features you need.
DonorDock can create, send and schedule bulk emails to marketing lists in DonorDock (as well as 1 to 1 emails to individuals). It does not include advanced email marketing features like drip campaigns, and behavior based targeting. For organizations seeking a simple way to send emails to their contacts, DonorDock can often work as a replacement. Learn more about all of DonorDock's email marketing features.
Currently DonorDock supports Stripe and PayPal for online giving with built-in integrations for both tools.
Online gifts processed through Square can also be accepted via a Zapier integration between DonorDock and Square.
Yes. Support is included in your DonorDock subscription.
This gives you access to:
You can contact our support team any time.
Click the Help button in the main navigation of the DonorDock application and enter a help request or search our Knowledge Base for answers. You can also email us at support@donordock.com for assistance.
DonorDock runs in most modern desktop and mobile browsers including Microsoft Edge, Firefox, Chrome, Safari, Opera, and more. DonorDock also works with most modern mobile web browsers.