Of course. Every DonorDock subscription includes access to our support team, help center with 300+ articles, video guides, and regular webinars. Premium onboarding gets you launched -- but support doesn't disappear when it ends.
Absolutely. You'll work with a dedicated Customer Success Specialist who serves as your single point of contact throughout the entire 90 days. Behind the scenes, our Technical Support Team handles data migration, domain authentication, and any troubleshooting that comes up.
Premium onboarding is an add-on to your DonorDock subscription. Reach out to our team or schedule a demo for current pricing -- we'll walk you through what's included and make sure it's the right fit for your organization.
Your onboarding unfolds in three phases. First, we set up your system -- migrating data, configuring settings, and authenticating your email domain. Next, we activate your team with hands-on training so everyone feels confident. Finally, we focus on growth -- building automations, dashboards, and a written plan so you know exactly what to do after onboarding wraps up.
That's exactly who this program is built for. DonorDock is designed to be intuitive, and your onboarding specialist will walk your team through everything step by step. You also get access to our DonorDock 101 video course, live webinars, and ongoing support -- so no one gets left behind.
Every DonorDock account comes with self-service resources including our DonorDock 101 video course, help center articles, and support from our team. Premium onboarding is part of joining DonorDock -- it's designed to get your organization up and running correctly from day one, so your team can start seeing results faster.
By day 90, you'll have your data fully migrated and validated, email sending authenticated, at least two automations configured, clear reporting dashboards, and a written growth plan for what comes next. You'll be ready to use DonorDock with confidence.
Yes. Our technical support team handles the heavy lifting. We can import your contacts, gift history, activities, contact notes, and existing campaigns and funds. Whether you're coming from spreadsheets, another CRM, or a patchwork of tools, we'll get your data into DonorDock cleanly.
