Neon CRM vs DonorDock

Side-by-side comparison of Neon CRM vs DonorDock

Executive Summary

What's the difference between Neon CRM and DonorDock?

Both tools are designed to help you manage your donors.

Some users like Neon CRM because it is better than legacy systems like Etapestry or DonorPerfect. When compared to the worst options, Neon CRM is a step up.

Compared with DonorDock, however, Neon CRM can not compete on price, features, ratings, or results.

Overall, it receives significantly lower online ratings than DonorDock in every category, without exception.

DonorDock is more affordable than Neon CRM, while also including best in class features, integrations, award winning usability, and top rated support.

Increasingly, Users have been frustrated by rising prices, hidden fees, and lack of quality support at Neon CRM.

If you're looking for a tool to simplify your work and help move your nonprofit into the modern era, you probably want to avoid Neon CRM, and take a look at DonorDock.

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Pricing
Neon CRM
DonorDock
Monthly Subscription
$310 /month
Price increases with more contacts
$69 /month
Unlimited Contacts
Online Giving Fees
an "X" icon, meaning "not included"
2.9% and up
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2.2% + .30 total Fee
Payment Gateway Subscription
an "X" icon, meaning "not included"
Starting at $25/month
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No Cost
Number of Contact Records
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15000 Limit
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Unlimited contacts
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Features
Neon CRM
DonorDock
Cloud Hosted
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Contact Tracking
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Track Memberships and Volunteers
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Online Giving Pages
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Campaigns and Appeals
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Quickly Enter Checks
an "X" icon, meaning "not included"
Big, long, complicated process
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Enter gifts in seconds with "quick add"
Ease Of Use
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Clunky, slow
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Awarded "Easiest to Use" by G2
Intuitive Reporting
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Outdated reporting
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Easy to use reporting
Task Management
an "X" icon, meaning "not included"
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Team Collaboration
an "X" icon, meaning "not included"
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Integrations
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Difficult
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Easy
Onboarding
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Frusterating
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Guided
Easy Donor Profiles
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Modern Donation Pages
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Drag and Drop Email Creator
an "X" icon, meaning "not included"
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Fast Check Processing
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Easy and Powerful Reporting
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Easy Segmentation
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Smart Suggestions
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Automation
an "X" icon, meaning "not included"
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Donor Retention Tools
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Receipting and Thank You's
an "X" icon, meaning "not included"
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According to All Ratings on Top Online Review Websites

Other Nonprofits Prefer DonorDock

Neon CRM

Not Reccommended

7.96 / 10

Ease Of Use

7.9 - 10

Ease of Setup

7.9 - 10

Product Direction

8.1 - 10

2 / 3 of users rate below 5 stars

Rated lower for day-to-day use

lower rated on all features

DonorDock

#1 Highest Rated Option

9.6 / 10

Ease of Use

9.8 - 10

Ease of Setup

9.4 - 10

Product Direction

10 - 10

More likely to be rated 5 stars

Rated higher for day-to-day use

Overall features winner

Overall pricing winner

Voted overall better support

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Online Reviews for NEon CRM

What other nonprofits are saying about Neon CRM

Customer Story
"Neon comes up short on a variety of both basic and advanced features and functionality... the system is glitchy too with error pages showing up an inopportune times causing chaos and lost time."
Rebecca A
Development Associate
Customer Story
"Neon is counterintiutive, and lacks basic CRM functions like tagging and grouping individuals..."
Cory M
Program Development
Customer Story
"Tracking donor interactions is clunky. There are also a lot of data editing functions that they require you to hire Neon to do (instead of allowing end users to do) including batch edits of donation records, batch deletions, etc."
Sarah M
Nonprofit Management
Online Reviews

What other nonprofits are saying about DonorDock

Customer Story

"We have some administrative staff who don't feel like they are great with technology, but they quickly adapted to DonorDock...DonorDock is the best donor database we have used!"

Jami S | Easy to Use
Public Relations Manager
Customer Story

"Hands down the best donor management system out there."

Jen K | Best
Office Manager
Customer Story

"I like how easy it is for users to switch over to DonorDock. Great customer service as well when we have questions or problems."

Jami S | Easy to Switch
Public Relations Manager
Make the switch to DonorDock

Switching to DonorDock is Simple 

DonorDock is designed to be easy to switch to. DonorDock was rated "Easiest Setup" of all nonprofit CRM's.
01
You subscribe to DonorDock

Subscribing takes just 3 minutes.

you can schedule a demo if you'd like to chat with an expert first.

Get Started
02
We'll move your data for you

An expert will work with you and for you to transfer your contacts, gifts, and activities to DonorDock.

See Details
03
We'll help you get started quickly

We'll work with you and your team to quickly get you connected up with integrations, plus the support you need to quickly get started.

Subscribe Now