Neon CRM vs DonorDock

Side-by-side comparison of Neon CRM vs DonorDock
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What's the difference between Neon CRM and DonorDock?

DonorDock and Neon CRM offer many of the same features within their platforms. Both tools are designed to help you manage donors, accept donations, and develop long-term relationships.

When compared, DonorDock outperforms Neon on price, ratings, and customer support.

DonorDock's system is simple enough for your whole team to use, and powerful enough to help you take your nonprofit to the next level. Many users say that Salsa is complex to learn, lacks quality support, and is incredibly expensive.

Some users like Neon CRM because it is better than legacy systems like Etapestry or DonorPerfect. When compared to older, clunky options, Neon CRM is a step up.

A standout feature that DonorDock offers is the ActionBoard® which helps you keep all your tasks and to-dos in one place. Smart Nudges remind you when it is time to take action with specific donors. You can customize which actions you are alerted to, so you are prioritizing what is important to your nonprofit.

Neon lets you set up custom fields within their CRM. For some nonprofits this is essential, but for many, DonorDock’s badge and gift system meets their needs without the added complexity and maintenance that custom fields can create.

Interested in learning how easy it is to migrate your data to DonorDock? You can read more here.

Want to learn more about DonorDock?
Schedule a Demo

Let’s compare features and pricing between Salsa and DonorDock
Neon CRM
Essentials Tier
Monthly Subscription
Increases with
number of contacts
Unlimited contacts
Free Trial
Hidden Fees
Unlimited Contact Record
15000 limit
UNLIMITED contacts
Free Credit & Debit Card processing
Starting at $25/month
We keep Online Giving free for your nonprofit.
Read more about TipBack™ vs Donor Funded
Neon CRM
Essentials Tier
Online Giving
Donation Tracking
Cloud Hosted
Donor Tracking
"Virtual Assistant" with ActionBoard®
Email Outreach
Custom Fields
Customer Ratings
Neon CRM
Essentials Tier
Ease of Use
Ease of Setup
Quality of Support
Product Direction (% positive)

Overall, DonorDock receives significantly higher online ratings than Neon CRM.

DonorDock is more affordable than Neon CRM, while also including best-in-class features, integrations, award-winning usability, and top-rated support.

What nonprofits are saying about Neon CRM

"Support is terrible and very impersonal at best. Not being able to customize the templates on web pages and forms myself is irritating as well."
Verified User
Nonprofit Management
"There are a number of things which Neon canNOT do, which we were told it could do, in the sales pitch. This is frustrating at best, and deceptive at worst."
Anne-Marie E
Director of Development
"The most unstreamlined, un user friendly CRM I've ever used
Verified User
Nonprofit Management

What nonprofits are saying about DonorDock

"It's like adding a fundraising teammate!"
Scott H
Impact Foundation
"DonorDock has cut hours of my work organizing donor data!"
Verified User
Executive Director
"We have some administrative staff who don't feel like they are great with technology, but they quickly adapted to DonorDock... DonorDock is the best donor database we have used!"
Jami S, Easy to Use
Public Relations Manager
DonorDock is a leader in Small-Business Nonprofit CRM on G2
DonorDock is a leader in Nonprofit CRM on G2
DonorDock is a leader in Fundraising on G2
DonorDock is a leader in Small-Business Nonprofit CRM on G2
DonorDock is a leader in Nonprofit CRM on G2

Switching From Your Current System to DonorDock is Simple

We understand that you wear a lot of hats, so we make your transition to DonorDock easy and uncomplicated. DonorDock was rated "Easiest Setup" of all nonprofit CRMs.
Export your data into a spreadsheet
Whether you’re using your own spreadsheet or a different CRM, export your data into a spreadsheet. We’re not picky - CVS, XLS, XLSM, TSV.
Upload and map your data
Use a visual mapping tool to connect your data fields to their DonorDock counterparts. We keep it simple and straightforward.
Review and clean up data
Once your data is uploaded, all you have to do is review it and clean up duplicates. Short on time? You can always come back later to merge duplicates!

Ready to see for yourself?

Find out if DonorDock is the right fit to help your nonprofit build better donor relationships!
Talk to a product expert today to see DonorDock in action and learn how DonorDock can help you:
Save time and strengthen relationships with donors thanks to automated engagement nudges from our Action Board.
Easily create and share unlimited donation pages, simplifying online giving for donors.
Save money thanks to unlimited records, free customer support, free training, and a completely free online giving solution without platform fees.
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