DonorDock and Neon CRM offer many of the same features within their platforms. Both tools are designed to help you manage donors, accept donations, and develop long-term relationships.
DonorDock's system is simple enough for your whole team to use, and powerful enough to help you take your nonprofit to the next level. Many users say that Salsa is complex to learn, lacks quality support, and is incredibly expensive.
Some users like Neon CRM because it is better than legacy systems like Etapestry or DonorPerfect. When compared to older, clunky options, Neon CRM is a step up.
A standout feature that DonorDock offers is the ActionBoard® which helps you keep all your tasks and to-dos in one place. Smart Nudges remind you when it is time to take action with specific donors. You can customize which actions you are alerted to, so you are prioritizing what is important to your nonprofit.
Neon lets you set up custom fields within their CRM. For some nonprofits this is essential, but for many, DonorDock’s badge and gift system meets their needs without the added complexity and maintenance that custom fields can create.
Interested in learning how easy it is to migrate your data to DonorDock? You can read more here.
Want to learn more about DonorDock? Schedule a Demo
Overall, DonorDock receives significantly higher online ratings than Neon CRM.
DonorDock is more affordable than Neon CRM, while also including best-in-class features, integrations, award-winning usability, and top-rated support.
"Support is terrible and very impersonal at best. Not being able to customize the templates on web pages and forms myself is irritating as well."
"There are a number of things which Neon canNOT do, which we were told it could do, in the sales pitch. This is frustrating at best, and deceptive at worst."
"The most unstreamlined, un user friendly CRM I've ever used
"It's like adding a fundraising teammate!"
"DonorDock has cut hours of my work organizing donor data!"
"We have some administrative staff who don't feel like they are great with technology, but they quickly adapted to DonorDock... DonorDock is the best donor database we have used!"
