No. You can cancel at any time (and export all your data) if you find that DonorDock isn't right for your organization, And you won't be charged for an additional term beyond what you've already paid for. Far less than 1% of DonorDock customers cancel each year.

Yes. The cost of onboarding varies, depending on your plan. with additional options available based on your specific needs. We've designed DonorDock to be intuitive and easy to use, but we also we understand that setting up and learning a powerful software tool can be complex.

The one-time setup cost covers the support you need to get up and running quickly, including help with emails, data migration, and general orientation.

We know that you'll have a better experience and get more value from DonorDock when you're supported during onboarding, and customers love the process - DonorDock was voted "easiest to setup" nonprofit software.

‍If you’re concerned that you won’t be able to afford setup, contact us and we'll be happy to work something out.

Additional training and consulting is also available for those that are interested, though most organizations find that they don't require additional help beyond what is included.

It’s easy - and we're proud of that! DonorDock is designed to make transferring your data simple and reliable. We provide personalized instructions and support, a DIY spreadsheet, and we'll even personally guide you through the upload process.

We recommend starting with the Essentials plan. If you need more than 10,000 emails per month you can upgrade to Professional or Enterprise at any time. Get started with Essentials.

Yes. You can manage your subscription within DonorDock, including cancelling at any time. If you ever decide that DonorDock is not the best platform for your organization, simple click the cancel button in the application. You’ll be able to export your data before you go.

We take security seriously at DonorDock. Our servers are hosted in a world class data center that is protected by 24 hour security. We’ve partnered with Microsoft to provide you with world class enterprise level security. You also own all your data. We don't sell your data. Here's our Privacy Policy if you'd like more detailed information.

We accept all major credit and debit cards. Need to pay a different way? Contact us and we'll be happy to work something out.

You can integrate 1000s of other tools, apps, and software, through our Zapier connector. Our Zapier connector is included at no charge at the Essentials tier and above.

Learn more about how integrations work.

We would love to answer any questions you have as you're evaluating DonorDock. 
‍Contact us not or schedule a chat to get your questions answered.