Yes, and we're proud of that! DonorDock is designed to make transferring your data simple and reliable using our self-guided import tool.
DonorDock was voted "Easiest to Setup.” We provide in-person demonstrations, detailed instructions and support, and an option for personal guidance through the upload process. Learn more
Yes! When you sign up for DonorDock, you'll get access to a variety of in-person resources, written guides, and videos, as well as live support.
We know you'll have a better experience and get more value from DonorDock when you're supported during the set-up process. DonorDock is designed to be intuitive and easy to use, and our customer success team will help guide you through the onboarding process.
Right now, we only offer support and services for customers based in North America. We plan to expand that in the future, so please reach out if you’re interested, and we can keep you up to date.
We don’t have custom fields per se. What we do have are badges on contacts and gift tags which are a flexible way for a nonprofit to customize DonorDock without the added complexity and maintenance that comes with true custom fields.
We have basic tracking for volunteer hours and dates of service, built right into DonorDock. If you need a more robust software that includes scheduling, we integrate with platforms like VolunteerMatters.
For organizations seeking a simple way to send emails to their contacts, DonorDock is a perfect replacement. You can create, send and schedule bulk emails to marketing lists in DonorDock (as well as 1-to-1 emails to individuals). DonorDock does not include advanced email marketing features like drip campaigns, and behavior-based targeting.
We recommend starting with the Essentials plan, our most popular plan. If you need more than 10,000 emails per month you can upgrade to Professional at any time (or reach out to us if you need extra emails for a short period of time).
No! Every plan offers UNLIMITED CONTACTS. Your cost won't grow over time as you add new contacts.