Send a quick personal text to a single donor or reach an entire segment with a bulk message. DonorDock's texting tools are built into your contact records, so you can text a donor right from their profile — and the conversation is logged on their activity timeline.
Text messages are perfect for time-sensitive communications: event reminders, last-day-of-campaign appeals, matching gift announcements, and thank-you notes. A well-timed text can drive immediate action that email alone might miss.
Give donors the ability to start a donation by texting a keyword to your dedicated number. They receive a link to your giving page and can complete their gift on their phone in seconds. Text-to-donate is ideal for events, church services, and anywhere donors have their phone in hand.
Every text conversation is logged on the donor's contact record. Your team can see the full message history, pick up conversations where they left off, and coordinate outreach so donors never get conflicting messages.
Can donors reply to text messages?
Yes. Two-way texting is supported, and replies appear in DonorDock so your team can continue the conversation.
Is there a per-message cost?
Text messaging usage is included with DonorDock plans. Contact the team for details on volume limits and pricing for high-volume senders.
Can I automate text messages?
Yes. Text messages can be triggered as part of Stewardship Journeys and Automations — for example, sending a thank-you text immediately after a donation.
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