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With DonorDock, you get access to every feature from day one, so you can save time, simplify tools, and focus on building stronger relationships.
Built with simplicity in mind so you can focus in on stewarding relationships and driving impact.
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DonorDock includes Otto AI assistant, which provides smart email generation, AI-created images based on text descriptions, intelligent call-to-action buttons, and automated donor insights. Smart Nudges automatically surface time-sensitive actions like donor anniversaries and lapsed giving patterns.
Evaluate: Audit your data quality and identify where donors drop off. Establish: Define success metrics, map donor journeys, automate tasks, and document processes. Execute: Implement the system while allowing automation to handle routine work, freeing staff for meaningful donor interactions.
DonorDock automates routine donor communications, administrative tasks, and data entry with 15 workflow action types. Otto AI drafts personalized emails and thank-you messages in minutes instead of 30+ minutes each. ActionBoard and Smart Nudges eliminate the time spent figuring out what to do next.
Your referrals receive 10% off their first payment, which incentivizes them to choose DonorDock. This makes it easier to recommend the platform to your nonprofit clients or network.
Anything above the sector average of about 43% overall, or above roughly 19% for first-time donors, puts you ahead of most nonprofits (AFP Fundraising Effectiveness Project). Repeat donors retain at nearly 70%, so the biggest lever is earning the second gift. Track your own rate year over year. The trend matters more than the benchmark.
Start with the follow-up that most often slips: the thank-you within 48 hours of a gift, the receipt, and the first-time donor journey that earns a second gift. Those three have the clearest retention payoff and the least judgment required. Add lapsed-donor and major-donor sequences next. Keep the personal call human; automate the reminder that tells you to make it.
No. If your team can use ChatGPT or Claude, they can use this. You connect once and start asking.
Yes. DonorDock Giving Pages let partners give once or on a recurring schedule, like monthly, quarterly, or annually, and you can let them pick the fund their gift supports, such as a building project, a missions project, or where it's needed most. Each gift is recorded to its fund automatically. Partners can pay by card, ACH, Apple Pay, Google Pay, or through their donor-advised fund with DAFpay, and a prebuilt Recurring Donors journey keeps your monthly partners thanked and informed.
No. DonorDock is your advancement platform, and it sits next to the tuition and student systems your business office already runs, such as FACTS, Blackbaud, or Veracross. DonorDock does not connect directly to those systems. You can add new families in bulk with a spreadsheet import, and when each row carries the contact's DonorDock Donor ID or Account Number, the same import updates changed addresses and emails. Everything after that, from annual fund appeals to pledges, event tickets, receipts, and board reports, runs in DonorDock.
Yes. Turn on memorial and honor giving on any DonorDock Giving Page, and donors can name the person they are honoring or remembering as they give. Your team can add the same tribute details to gifts you enter by hand.
The honoree and the person you may want to notify are saved on the gift. Your thank-you letter can fill in the honoree's name, and gift reports filter to tribute gifts. DonorDock does not notify the family on its own, so your team can reach out personally.
