The donors most likely to give again are the ones who gave before. DonorDock helps you spot who has lapsed, understand why, and run win-back outreach that brings them home.
Most attrition is quiet and reversible. A lapsed donor already believes in your mission, which is why winning one back costs a fraction of finding someone new. (Source: Fundraising Effectiveness Project.)
Run LYBNT and SYBNT lists in a click to find donors who gave last year but not this year. Smart Nudges flag at-risk supporters early, while there is still a relationship to save.
Build automated win-back journeys with email, text, and follow-up tasks. Reach lapsed donors with the right message at the right moment, without rebuilding the campaign each year.
Group lapsed donors by why they gave, how much, and how long ago. Send a different message to a lapsed monthly donor than to a one-time event guest, all from one place.
Love Inc's journey with DonorDock showcases a transformative experience from overwhelming disorganized data to streamlined donor engagement, ensuring no donor is left behind with smart nudges and personalized outreach. Through seamless onboarding, exceptional customer support, and a user-friendly interface, Love Inc has empowered their team, enhancing connections with over 2,000 emails sent each month. Discover how they turned challenges into opportunities, fostering meaningful donor relationships with DonorDock’s comprehensive CRM solution.
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DonorDock offers task automations, email sequences, donor journey workflows, follow-up reminders, pledge reminders, membership renewal reminders, contact birthday triggers, recurring gift triggers, form-response triggers, and automatic logging of donor activity. All automations can update fields and add or remove tags alongside other actions, helping small teams run consistent stewardship without manual effort.
Yes. You can automate reminders for stewardship, campaign steps, and engagement milestones based on different triggers with full flexibility for customization.
Otto is DonorDock's built-in AI assistant trained on fundraising best practices and thousands of hours of nonprofit stewardship expertise.
It identifies donor opportunities, suggests next actions, highlights important donors, flags lapsed givers, recommends follow-up actions, helps with messaging, and generates tasks or reminders based on donor behavior.
Yes. Online donors automatically receive a tax receipt and thank-you message immediately after giving. You can customize these messages and set up additional follow-up emails to deepen relationships. It's all automatic once you configure it.
DonorDock automates routine donor communications, administrative tasks, and data entry with 15 workflow action types. Otto AI drafts personalized emails and thank-you messages in minutes instead of 30+ minutes each. ActionBoard and Smart Nudges eliminate the time spent figuring out what to do next.
