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Currently DonorDock only offers support and services for customers based in the United States. We plan to expand that in the future, so please reach out if you're interested, and we can keep you up to date.

Yes. DonorDock supports custom fields for donor records. You can also add custom fields to donation pages and forms for collecting specific information about your contacts.

Yes. DonorDock includes basic event tracking like ticket purchases, and has native integrations with best-of-breed event platforms like GoFundMePro and OneCause. This lets you use the best event management tools while keeping donor data unified in DonorDock. Read more about event tracking in DonorDock.

Yes. DonorDock includes tracking for volunteer hours and dates of service right in the platform. If you need more robust scheduling and volunteer management capabilities, DonorDock integrates directly with Point, a dedicated volunteer management system. View all DonorDock integrations.

Yes. DonorDock can replace Mailchimp or Constant Contact for nonprofit email marketing, with a built-in drag-and-drop email builder, bulk sending, list segmentation, and drip campaign automations. Because your email tool lives inside your CRM, you can personalize every message using donor data like giving history, tags, and custom fields—something standalone email platforms can't do. Learn more about DonorDock's email features.

DonorDock includes a set amount of monthly emails, and you can purchase additional emails directly inside the app whenever your volume changes. No plan changes or upgrades required. Whether your email volume spikes for a year-end campaign or grows steadily over time, you can add more emails on demand and only pay for what you use beyond what's included.

No. DonorDock includes unlimited contacts at no extra cost, so your subscription stays the same no matter how many donors, volunteers, or constituents you add. You should never be penalized for growing your donor base. Add as many contacts as your organization needs without worrying about your monthly price increasing.

No. DonorDock does not require a long-term contract, and you can cancel at any time with no penalties beyond what you've already paid. More than 99% of organizations renew each year. DonorDock also offers a 90-day money-back guarantee: if it's not a good fit in the first 90 days, you'll get a full refund. You can always export your data before you go.

Yes. You can cancel your DonorDock subscription at any time directly inside the app, with no cancellation fees beyond what you've already paid. Because DonorDock is a single plan with no tiers, there's nothing to upgrade or downgrade. You can export all your data before you leave, and if you decide DonorDock isn't the right fit within the first 90 days, our money-back guarantee means you get a full refund.

Yes. DonorDock donation pages are fully compatible with any website and can be embedded as in-page forms or used as standalone pages with their own URL. Linking Online Giving pages to your website doesn't require special technical skills. During onboarding, we'll share resources and help you get giving connected to your site quickly.