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Frequently
asked questions

Are there platform fees for gifts processed through DonorDock online donation forms?
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No. DonorDock does not charge a platform fee for gifts received through online donations. Online Gifts are processed securely via PayPal or Stripe, and their normal credit card fees apply - (typically 2.2% +  .30 cents)

Will you help me get get set up with DonorDock?
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Yes! When you sign up for DonorDock, you'll get access to an onboarding expert who is assigned specifically to you and your organization. They'll help you transfer contacts and data from previous systems, and get you up and running quickly.

We know that you'll have a better experience and get more value from DonorDock when you're supported during onboarding, and customers love the process - DonorDock was voted "Easiest to Setup" nonprofit software by the leading nonprofit software review website.

The cost of onboarding varies by plan. with additional options available based on your specific needs. We've designed DonorDock to be intuitive and easy to use, but we also we understand that setting up and learning a powerful software tool can be complex.

The one-time setup cost covers the support you need to get up and running quickly and some necessary technical setup, including help with emails, data migration, general orientation, and more.

If you’re concerned that you won’t be able to afford setup, contact us and we'll be happy to work something out.

Additional training and consulting is also available for those that are interested, though most organizations find that they don't require additional help beyond what is included.

How easy is it to switch to DonorDock from our current system?
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It’s easy - and we're proud of that! DonorDock is designed to make transferring your data simple and reliable. We provide personalized instructions and support, a DIY spreadsheet, and we'll even personally guide you through the upload process.

What if I’m not sure how many emails I need, or my needs change throughout the year?
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We recommend starting with the Essentials plan. If you need more than 10,000 emails per month you can upgrade to Professional or Enterprise at any time.

Can I cancel, upgrade, or downgrade at any time?
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Yes. You can manage your subscription within DonorDock, including cancelling at any time.

If you ever decide that DonorDock is not the best platform for your organization, simple click the cancel button in the application. You’ll be able to export your data before you go.

We know you'll love DonorDock, so we offer a 90 Money Back Guarantee - if for any reason you find DonorDock does not meet your needs, we'll give you all your money back!

Will our data stored in DonorDock be private and safe?
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We take security seriously at DonorDock. Our servers are hosted in a world class data center that is protected by 24 hour security. We’ve partnered with Microsoft to provide you with world class enterprise level security. You also own all your data. We don't sell your data.

In summary, your data is safe, secure, and yours. Here's our Privacy Policy if you'd like more detailed information.

What payment methods do you accept?
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DonorDock accepts all major credit and debit cards. Need to pay a different way? Contact us and we'll be happy to work something out.

DonorDock uses an automated billing system and can be billed monthly or annually. When activating the product you can choose your billing option. You will be billed on the same day of each month if you choose monthly, or the same date the next year if you choose annually. You can view your billing history and change your credit card on file at anytime within DonorDock.

How do integrations work?
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You can integrate 1000s of other tools, apps, and software, through our Zapier connector. Our Zapier connector is included at no charge at the Essentials tier and above.

Learn more about how integrations work.

I'm ready to purchase. Where do I start?
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If you're ready to purchase and get started, get started here. If you'd like to learn more, sign up for a demo.

Is there a free trial available?
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Yes. If you'd like to try DonorDock before you purchase, you can request a free trial, or just contact us and ask. No credit card required.

I have more questions. How can I get those answered?
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We would love to get you an answer. To get your questions answered, you can:

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