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Ep. 34 | Empowering nonprofits through human-centric technology: a conversation Tim Lockie

In this episode of Beyond the Donation, hosted by Matt Bitzegaio, the conversation dives deep into the intersection of technology and human elements within nonprofit organizations. Special guest Tim Lockie, founder of The Human Stack, shares his extensive experience in the nonprofit sector and discusses the importance of focusing not just on tech stacks, but on building human stacks to solve technological problems.

They explore common challenges nonprofits face with technology implementation, the significance of organizational culture, and the real human costs involved in tech adoption. Tim also highlights key trends in nonprofit tech, including community-centered initiatives, and the role of AI. This episode provides strategic insights and practical advice for nonprofit leaders looking to enhance their tech capabilities while keeping a human-centered approach.

They’ll also discuss what to consider when shopping for tech, and the sales red flags to avoid!

00:00 Introduction to Beyond the Donation

00:29 Meet Tim Lockie and The Human Stack

02:27 Identifying Technology Needs in Nonprofits

05:01 The Concept of the Human Stack

08:17 Navigating Technology Implementation Challenges

11:32 Evaluating and Selecting the Right Tools

21:23 Red Flags in the Sales Process

30:46 Exciting Trends in Nonprofit Technology

33:02 Final Thoughts and Advice for Nonprofit Leaders

34:41 Conclusion and Where to Find More Information

To Connect with Tim Lockie:

LinkedIn | Website | What the Tech Series

To Connect with Beyond the Donation Podcast:

BTD Podcast | DonorDock LinkedIn | Matt LinkedIn

What is the AAA framework for AI in nonprofits?

AAA stands for Ask, Assist, Automate. Start by asking AI tools specific questions (research, summaries). Then let AI assist you with drafts you edit (thank-yous, appeals). Finally, automate recurring, low-stakes tasks (meeting notes, data cleanup). The progression respects donor relationships — AI never replaces judgment, it extends capacity.

Last updated
April 25, 2026
How can AI help nonprofit fundraising?

AI helps fundraising by drafting donor communications, summarizing meeting notes, segmenting donors using natural language, and producing first-draft proposals and reports. Used well, it creates 3 to 5 hours of weekly margin for development teams. DonorDock's Otto is built specifically for nonprofit use cases — donor thank-yous, stewardship notes, appeal variations — inside the CRM.

Last updated
April 25, 2026
What should nonprofits never outsource to AI?

Three things should always stay human: gratitude (donors recognize when a thank-you note sounds polished but hollow vs. a short heartfelt message with a typo), vision casting (only your passion and conviction inspire giving — canned AI phrasing won't), and listening (no algorithm can sit with a donor, notice their excitement when they connect personally to your cause, and respond with empathy). AI can suggest, remind, and draft. But the spark that builds trust comes from you. The right rule: automation handles structure so your heart can handle the rest.

Last updated
April 25, 2026
Is ChatGPT safe to use for nonprofit donor data?

Use ChatGPT for public-information tasks — research, headline writing, generic template copy. Do not paste donor names, gift amounts, or personal notes into general-purpose ChatGPT, because prompts may be retained. For anything involving donor data, use an AI tool built into your CRM (like Otto) where the data governance is spelled out.

Last updated
April 25, 2026
How do you align technology with fundraising strategy?

Write the strategy first: which donor segments, which channels, which stewardship cadence, which outcome metrics. Then map the required technology capabilities — segmentation, sending, tracking, reporting — against current tools. Gaps are the purchase list. Tools that do not support the strategy get sunset. Strategy drives stack, not the other way around.

Last updated
April 25, 2026
Author
Elisha Ford
Content Writer
Last updated:
April 28, 2026
Written by
Elisha Ford
Content Writer

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