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No Platform Fees? Learn About DonorDock’s TipBack Feature

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Online payment platforms are amazing, but they can also cut into organization’s donations. Many platform fees can range up to 5%! We felt there had to be a better way...and here it is!

🥳 Introducing DonorDock TipBack! No Platform Fees!

Throughout DonorDock’s history, we have never raised a customer’s price. We also provide a platform with a no additional platform fees for DonorDock’s online giving platform. Rather than raise our prices, we decided to innovate and create DonorDock’s TipBack feature.

🙋‍♂️ How Does TipBack Work? 🙋‍♀️

DonorDock TipBack provides your donors with the opportunity to extend their generosity by providing a tip to DonorDock when completing an online donation. This is completely optional for the donor.

DonorDock Gives Back to You!

So how does this help you? Not only do we have no platform fees, we want to use part of the tip to help YOU offset your non-optional Stripe processing fees! 🙌
DonorDock will take part of the tip and reimburse your Stripe fees; resulting in additional revenue for you!

🙋‍♂️ What Does it Look Like on a Donation? 🙋‍♀️

Check out different donation scenarios below. You will see in Example 3, the charity comes out ahead if a tip is given and DonorDock reimburses the transaction fees without additional platform fees for the organization.

Unlike other online giving providers on the market, we do not charge additional platform fees for online donations. Enabling our TipBack feature allows us to continue investing in our online giving platform while adding value to our customers.

🙋‍♂️ How Does it Work? 🙋‍♀️

Nonprofits currently pay processing fees to Stripe. However, these fees are not related to DonorDock. These fees are a part of processing any online financial transactions. 
Unlike DonorDock, many of our competitors charge a platform fee in addition to the non-optional transaction fee.

In comparison to our competitors, DonorDock’s TipBack allows the donor to opt in to tip DonorDock, keep our platform affordable, offer no platform fees, and provide reimbursement of the transaction fees.

Additional Platform Fees

🙋‍♂️ What do I need to do to receive the reimbursement of the processing fees? 🙋‍♀️

Nothing at all! You will see a separate, immediate transaction in Stripe from DonorDock covering the transaction fees after a donation of a gift that included a DonorDock TipBack*.

We are particularly excited about adding this new feature, and our ability to use it to better serve our customers and give back to you in a meaningful way! DonorDock continues with our no platform fee structure and gives back to our customers through our TipBack feature.

Get the TipBack feature by connecting your account to Stripe Connect

Aren’t using DonorDock’s Online Giving Platform? Sign-Up HERE!

* Stripe Fees are reimbursed up to the 2.2% and .30.

Bridgette Bitzegaio
Training Manager
Written by
Bridgette Bitzegaio
Training Manager

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